Privacy and Confidentiality Policy
Collection of Personal Information
We may collect the following personal information when you engage with our services:
-Full name, date of birth, and contact details
-Medical and mental health history
-Emergency contact information
-Session notes and therapeutic records
-Payment and billing information
This information may be collected through intake forms, emails, phone calls, online bookings, or during counselling sessions.
Use of Information
Your information is used for the following purposes:
-To provide appropriate counselling and therapeutic services
-To communicate with you regarding appointments, services, or updates
-To maintain accurate clinical records
-For billing, and administrative purposes
Your personal data will not be used for marketing purposes.
Confidentiality
All counselling sessions and communications are strictly confidential. Information you share will not be disclosed to any third party without your written consent, except in the following circumstances:
-If there is a risk of serious harm to yourself or others
-If there is suspected abuse or neglect of a child, elder, or vulnerable adult
-If records are subpoenaed by a court of law
-If required by applicable laws or professional regulatory bodies
Storage and Security
All records (paper and electronic) are securely stored:
-Electronic records are encrypted and stored on password-protected systems (Cliniko)
-Only authorized personnel have access to client records
We retain your records for the period required by law or professional regulations, after which they are securely destroyed.
Online Counselling and Communication
All records (paper and electronic) are securely stored:
-Electronic records are encrypted and stored on password-protected systems (Cliniko)
-Only authorized personnel have access to client records
We retain your records for the period required by law or professional regulations, after which they are securely destroyed.
Updates to This Policy
This privacy policy may be updated from time to time to reflect changes in laws, technology, or practice operations. Any changes will be posted on this website, and the revised policy will apply from the date of publication.